For parents
Kalemo Support
Help for parents and guardians with coloring, drawings and purchases.
Support & privacy email
hello@dominoagro.comTell us your device model, operating system, Kalemo version, and the steps that reproduce the issue.
Please do not send your child’s name, photo or date of birth, card details, or passwords.
Can we color offline?
Coloring and free drawing work without internet. Purchases or restoring purchases may need a connection to Apple or Google. External links and email need internet too.
How do I restore purchases?
Open the Grown-ups’ corner and choose Restore purchases, using the same Apple or Google account that made the purchase. Purchases cannot be transferred between Android and iOS through Kalemo.
My purchase is pending. What should I do?
The book may stay locked until the store finishes payment or parental approval. Check the purchase status in your store account and wait for approval. Do not pay again while a purchase is pending.
How can I request a refund?
Use the official Apple refund process or Google Play refund process. The store decides eligibility; a refund is not guaranteed.
How do I delete a drawing?
Open a drawing in My Art, then press and hold the trash button until the ring fills. Restoring default settings does not delete drawings.
What happens if I uninstall Kalemo?
Uninstalling removes the app’s local data. Manage any device backups separately in Apple’s or Google’s backup settings. Kalemo does not store your drawings on an app server and cannot retrieve them from one.
Do I need to delete an account?
Kalemo has no app accounts or sign-up. There is no Kalemo account to delete. To request deletion of a support email, write to hello@dominoagro.com. Store accounts and backups are managed by Apple or Google.
How do I share a drawing?
Open a drawing in My Art and use Share. Complete the parental gate, then select a destination in your device’s share menu. A PNG is shared; the chosen service handles it under its own policy.
Where are support messages kept?
Support emails are held in the Google Gmail mailbox; we have no separate user or support database. Messages may remain until deleted. Gmail retention and deletion rules apply. You can request deletion at hello@dominoagro.com.