For parents

Help and contact — Nami’s Garden

A question about the garden? Start with the answers below, or write to us.

Write to us

Include your device model, Android version, app version and steps to reproduce the issue. Do not send a child’s personal information, passwords or card details. Remove personal information from screenshots. The same address accepts privacy requests.

Frequently asked questions

How do I open the Grown-ups' corner?

Hold the parent button for 3 seconds, then complete the adult check asking for numbers written in words. Settings, the shop and external links are in this area.

What is free?

The vegetable pack and one sample plant from each other pack are free. Decorations are earned by playing; the butterfly album and play market do not require real money.

What can be purchased?

Fruit, flower and pumpkin patch packs are optional one-time purchases. Unlock everything covers current and future seed packs. There are no subscriptions or leaf sales. Prices are shown by the store.

How do I restore purchases?

Use the same Google Play account used to buy them and select Restore purchases in the Grown-ups' corner. Internet is required. This does not restore game progress from a cloud account.

Why has a pending purchase not unlocked content?

Content opens after payment/store approval completes. A pending transaction is not a completed purchase.

How do I request a refund?

Use Google Play's official refund page. Eligibility and outcome depend on store rules and applicable rights; approval is not guaranteed. Google Play refund policies ↗

Can we play offline?

Yes, in the garden. Store operations, ownership checks, restoration, web links and email may need internet.

How do I change the age mode?

Grown-ups' corner → Game → Age mode. Each mode keeps its own garden; the collection book is shared.

Why does the garden go to sleep?

The garden rests when the play session ends. Change the session length or start a new day from the Grown-ups' corner.

How do I delete local data?

Clear Nami's storage in Android settings or uninstall the app. Progress may be lost. Start this garden over resets only the current garden; the book, other modes and settings remain. Purchases are held separately in your store account.

Can we move to another device?

There is no developer cloud sync. Android device transfer may move the game save, depending on device/OS support. Restore purchases with the same Google account.

How do I change language or sound?

Grown-ups' corner → Sound & language. Adjust music, sounds, narration and vibration. The app has 12 languages; these web pages currently offer English and Turkish.

Support correspondence retention

Correspondence remains in the Gmail mailbox until deleted and is not copied to a separate support database. We have not configured a separate fixed automatic deletion period. You can request deletion by writing to the same address. Gmail deletion and Google retention rules apply. Messages in Trash are normally deleted after 30 days; this does not mean all messages are deleted 30 days after receipt.